Delivery, Returns & Guarantee
Packaging
Engagement rings will arrive beautifully presented in a branded Kiya Corrales ring box with a protective outer sleeve, ready for gifting or a proposal.
All orders are packaged discreetly for delivery.
Delivery
UK delivery is free via Royal Mail Special Delivery, an insured next-day service.
We currently ship within the UK only.
Resizing
Every engagement ring includes one complimentary resize (up to three sizes larger or smaller) within three months of receiving your ring, so you can order with confidence.
We recommend choosing the closest possible size when ordering where you can. If you’re unsure, an estimate is completely fine - most people don’t know the exact size.
Customers are responsible for return postage.
Returns
If you change your mind, returns are accepted within 14 days of delivery.
Items must be unworn and in their original condition.
Returns should be sent using an insured courier, as responsibility remains with the customer until the item is received.
Bespoke pieces are non-returnable.
Guarantee
All rings come with a 2 year guarantee covering manufacturing faults. If a fault occurs within this time, the ring will be repaired free of charge.
Jewellery naturally experiences wear over time. While this isn’t covered under our guarantee, we’re always happy help where possible.
The warranty does not cover accidental damage, general wear and tear, or alterations carried out by third parties.
Maintenance & Care
We recommend removing your ring during heavy work, sport, or gardening.
Over time, all jewellery benefits from occasional professional cleaning and checks to ensure stones remain secure.
Production Time
Each ring is made specially for you. Please allow 5–7 weeks for production.
Ready to ship:
These rings are already made and will be dispatched within 2–4 working days using an insured next-day delivery service.
If resizing is required, please allow an additional 2–3 weeks.
If you need your ring sooner, feel free to get in touch and we’ll do our best to help.